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Return Policy

We want you to be happy with your purchase. If you are not satisfied for any reason we are happy to accept a return for a full refund or store credit for a future purchase or exchange within 14 days of receipt subject to the following conditions: 

- The item is unworn. Customers must try on swimwear wearing underwear.
- The item is returned in it's original condition with packaging, tags and protective hygiene strip in place in swimwear. 
- If the item has been purchased on sale, we are happy to exchange sale items for another size if available however we will not refund for change of mind. 

Please email us at info@elmaswear.com to notify us of your intention to return/exchange an item.

Once we receive the return, the products will undergo a quality review and once cleared you will receive a refund or store credit for the purchase price (excluding original shipping costs) directly to the original method of payment used for purchase. You will receive email notification of the status of your refund once it is finalised.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Elmaswear will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items. 

Please allow 5 business days for a refund to be processed from the date that the returned item is received by Elmaswear. 

 

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